{"id":6219,"date":"2022-08-25T20:54:21","date_gmt":"2022-08-25T23:54:21","guid":{"rendered":"https:\/\/glaciarturismo.com\/wp\/ayuda\/"},"modified":"2024-08-02T19:18:50","modified_gmt":"2024-08-02T22:18:50","slug":"assistance","status":"publish","type":"page","link":"https:\/\/glaciarturismo.com\/en\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row wrap_container=&#8221;yes&#8221; el_class=&#8221;sec-top&#8221;][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: left; margin-bottom: 10px;\">ASSISTANCE<\/h1>\n<h3>How can we assist you?<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; is_section=&#8221;yes&#8221; bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-vz-jquery&#8221; bg_image_new=&#8221;id^1656|url^http:\/\/demo.premium.edrweb.com.ar\/premium\/wp-content\/uploads\/2018\/07\/image-1.jpg|caption^null|alt^null|title^image (1)|description^null&#8221; bg_image_size=&#8221;initial&#8221; parallax_sense=&#8221;50&#8243; el_class=&#8221;sec-res&#8221; css=&#8221;.vc_custom_1573999550091{margin-top: 0px !important;background-color: #ffffff !important;}&#8221;][vc_column css=&#8221;.vc_custom_1661783200564{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_tabs position=&#8221;top-justify&#8221; skin=&#8221;primary&#8221; interval=&#8221;3&#8243;][vc_tab show_icon=&#8221;yes&#8221; icon_skin=&#8221;primary&#8221; title=&#8221;I HAVE A RESERVATION&#8221; tab_id=&#8221;1574000295454-0-4&#8243; icon=&#8221;fas fa-caret-right&#8221;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1695663850284{padding-top: 30px !important;padding-bottom: 20px !important;}&#8221;]<b>If you have already purchased services and have a question or inquiry, please fill out the form with the following information:<\/b>[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6349-o1\" lang=\"es-arg\" dir=\"ltr\" data-wpcf7-id=\"6349\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/6219#wpcf7-f6349-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6349\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_arg\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6349-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"c2c row\">\n  <div class=\"col-lg-6\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Full Name of the reservation holder (*)\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/div><\/div>\n<div class=\"col-lg-6\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-servicio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Service booked (*)\" value=\"\" type=\"text\" name=\"your-servicio\" \/><\/span><\/div><\/div>\n<div class=\"col-lg-6\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-dia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Service booked date (*)\" value=\"\" type=\"text\" name=\"your-dia\" \/><\/span><\/div><\/div>\n<div class=\"col-lg-6\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email (*)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/div><\/div>\n  <div class=\"col-lg-6\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Contact phone (*)\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span><\/div><\/div>\n <div class=\"col-lg-6\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-asunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject (*)\" value=\"\" type=\"text\" name=\"your-asunto\" \/><\/span><\/div><\/div>\n  <div class=\"col-lg-12\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Your consultation\" name=\"your-message\"><\/textarea><\/span><\/div><\/div>\n  <div class=\"col-lg-12\"><div class=\"form-group\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send message\" \/><\/div><\/div>\n<\/div>\n\n<style>\/*Estilos Form*\/.c2c input[type=\"email\"],.c2c input[type=\"number\"], .c2c input[type=\"text\"], .c2c textarea, .c2c select {background-color: #fff;color: #00B1FF;border-color: #00B1FF !important;width: 100%;}\/*Mensaje*\/.c2c div.wpcf7-mail-sent-ok {border: 2px solid #1d2127 !important;padding: 10px;}<\/style><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[vc_column_text css_animation=&#8221;fadeInLeft&#8221; css=&#8221;.vc_custom_1695663928150{padding-top: 20px !important;}&#8221;]<strong>You can also write to us at:<\/strong><\/p>\n<p style=\"margin-bottom: 5px; text-align: left;\"><i class=\"fa fa-phone text-color-primary\"><\/i>Available 365 days a year<\/p>\n<p style=\"text-align: left;\"><i class=\"fab fa-whatsapp text-color-primary\"><\/i> <a href=\"https:\/\/wa.me\/5492902407127\">+549 2902 407127<\/a><\/p>\n<p><b>Your inquiry will be answered by our staff.<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tab][vc_tab show_icon=&#8221;yes&#8221; icon_skin=&#8221;primary&#8221; title=&#8221;BEFORE BUYING&#8221; tab_id=&#8221;1574000295599-0-1&#8243; icon=&#8221;fas fa-caret-right&#8221;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1695664296267{margin-top: 20px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #32347f;\"><strong>Select an option so we can assist you.<\/strong><\/span><\/h3>\n<p>[\/vc_column_text][vc_toggle title=&#8221;How to make a reservation&#8221; css=&#8221;.vc_custom_1722634190155{margin-top: 20px !important;}&#8221;]<span style=\"color: #32347f;\"><b>If we are traveling with babies, should they be included in the reservation?<\/b><\/span><\/p>\n<p>All individuals who will be enjoying any excursion or transfer service must be included in the reservation confirmation, including infants. The reservation will indicate rates based on ages at the time of booking.<\/p>\n<p><span style=\"color: #32347f;\"><b>If I make a reservation for someone else, should I make it in my name or theirs?<\/b><\/span><\/p>\n<p>Even if you use your email, credit card, or bank transfer to make the reservation, you should provide the details of the person who will be enjoying the services.<\/p>\n<p><span style=\"color: #32347f;\"><b>If I book multiple services, will I receive any discounts?<\/b><\/span><\/p>\n<p>In all our services, we strive to offer the best prices, so we do not provide discounts for booking multiple services. We also do not have any discount codes. You can check for special offers on specific services.<\/p>\n<p><span style=\"color: #32347f;\"><b>Is it possible to reserve and purchase directly in El Calafate?<\/b><b> <\/b><\/span><\/p>\n<p>Our offices are exclusively located in El Calafate, where you can purchase services, subject to availability at the time of purchase. If you are not in El Calafate, you should make the purchase directly on our website.<\/p>\n<p><span style=\"color: #32347f;\"><b>How far in advance should the purchase be made?<\/b><\/span><\/p>\n<p>Our recommendation is to make the purchase as soon as you know the date you want to use the service, to avoid unavailability.<\/p>\n<p>You should keep in mind that both transfers and activities have a minimum lead time for processing the reservation. You can check the availability on the calendar for each service.<\/p>\n<p><span style=\"color: #32347f;\"><b>Can I book a service and leave the date open for later use?<\/b><\/span><\/p>\n<p>This option is not possible. To confirm the purchase, it&#8217;s necessary to specify the date on which you want to use the service.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Is it possible to make the purchase over the phone?<\/strong><\/span><\/p>\n<p>This option is not possible, for security and data protection reasons.<\/p>\n<p><span style=\"color: #32347f;\"><b>Where can I see the final price?<\/b><\/span><\/p>\n<p>To see the final price of a service, you need to select the date you want to use it on the calendar, choose the number of passengers, and select the mode if there are multiple options. You will then immediately receive the price. Prices may vary depending on the season or rate validity.<\/p>\n<p><span style=\"color: #32347f;\"><b>How to make a reservation?<\/b><\/span><\/p>\n<p>It&#8217;s very simple, just read and fill in the required fields. The booking process is divided into three easy steps:<\/p>\n<ul>\n<li>For the service you want to purchase, you should choose the day on the calendar, the number of people participating according to their ages. Then, click on the &#8216;NEXT&#8217; button.<\/li>\n<li><strong>Review your reservation:<\/strong> Here, you will find a summary of your reservation with the activity you&#8217;re going to purchase, the participants, and the total price. Please fill in all the required information.<\/li>\n<li><strong>Select the payment method:<\/strong> &#8220;Bank transfer&#8221; (payment option for Argentine customers). Click &#8220;MAKE RESERVATION,&#8221; and on the next screen, you will find the bank details. After making the transfer, send the receipt to\u00a0<u><a href=\"mailto:reservas@glaciarturismo.com\">reservas@glaciarturismo.com<\/a><\/u> making reference to your reservation, our staff will get in touch with you. <b> <\/b><\/li>\n<li>Paying with a card &#8211; &#8216;Mercado Pago&#8217; (payment option for Argentine customers), you don&#8217;t need to have a Mercado Pago account. The payment gateway will appear for you to enter the necessary details and process it. You will receive an email for the payment made and a service confirmation. Later, our staff will send you an electronic service reconfirmation voucher.<\/li>\n<li>Paying with a credit card &#8211; &#8216;Foreigners&#8217; (option for payments with credit cards issued by foreign banks), the corresponding payment gateway will appear for you to enter the necessary details and process it. You will receive an email for the payment made and a service confirmation. Later, our staff will send you an electronic service reconfirmation voucher.<\/li>\n<\/ul>\n<p><b>All the information about your purchases will be sent to the email registered in your reservations.<\/b><\/p>\n<p><span style=\"color: #32347f;\"><b>How to make a reservation when the calendar says &#8216;inquire&#8217;?<\/b><\/span><\/p>\n<p>Contact our staff via WhatsApp and make your inquiry. You will be informed about availability. If there are available slots, you can proceed with the purchase through the same medium.[\/vc_toggle][vc_toggle title=&#8221;Activities&#8221; css=&#8221;&#8221;]<span style=\"color: #32347f;\"><b>What happens if it rains or the weather is bad?<\/b><\/span><\/p>\n<p>All activities are carried out as scheduled throughout the year, regardless of rain, snow, or bad weather. If extreme weather conditions (e.g., heavy snowfall, strong winds) lead the tourism activity provider to cancel a tour due to potential risks to the service and its participants, you will be offered an alternative date or a refund for the service not provided.<\/p>\n<p><span style=\"color: #32347f;\"><b>I&#8217;m not sure if I&#8217;ll arrive on time for the excursion. Will they wait for me if I&#8217;m late?<\/b><\/span><\/p>\n<p>Regular excursions always depart on time, and it&#8217;s not possible to change the start time.<\/p>\n<p>Regarding private excursions or transfers, if you want to modify the schedule, please inquire if there is a possibility for modification through our <a href=\"https:\/\/glaciarturismo.com\/en\/contact-us\/\">contact form<\/a> or via WhatsApp.<\/p>\n<p>Please note that punctuality is essential. If you are late for a service without a transfer and the service has started, or if you are not present for the hotel pickup, no refund will be given.<\/p>\n<p><b><span style=\"color: #32347f;\">Do we visit all the places listed on the itinerary?<\/span> <\/b><\/p>\n<p>We always strive to provide a detailed description of the places to visit in an excursion. However, in cases of force majeure, the itineraries may be subject to alterations.<\/p>\n<p><span style=\"color: #32347f;\"><b>What languages are regular excursions available in?<\/b><\/span><\/p>\n<p>Most of our excursions offer a guide who speaks both Spanish and English. In any case, this is always indicated in the activity description.<\/p>\n<p><span style=\"color: #32347f;\"><b>How can I check the availability of an activity?<\/b><\/span><\/p>\n<p>Each service has a calendar to check availability. You just need to verify that the day you want to book is active on the calendar. The dates in <strong>bold<\/strong> are the ones with availability.<\/p>\n<p>Some activities have limited spaces, so it&#8217;s possible that the day appears to be available, but when you try to make a reservation, you may not be able to complete it because there are not enough slots for all passengers.<\/p>\n<p><strong>Available hours:<\/strong> If there are different start times available, you can see the remaining ones when you select the specific date.<\/p>\n<p><span style=\"color: #32347f;\"><b>What is the meeting point for the service?<\/b><\/span><\/p>\n<p>The meeting point is detailed for each service. The majority of activities start with pick-up at your accommodation. Other activities offer optional pick-up at your accommodation, and you can find the details in the descriptions of each service.<\/p>\n<p>If you have any questions, please contact our channels: <a href=\"https:\/\/glaciarturismo.com\/en\/contact-us\/\">customer service.<\/a><\/p>\n<p><span style=\"color: #32347f;\"><b>How can I find out if the excursion I&#8217;m interested in is accessible?<\/b><\/span><\/p>\n<p>In most excursions, we indicate whether the tour is suitable or not for people with reduced mobility. You can read this information in the &#8216;details&#8217; section for each excursion.<\/p>\n<p>If the excursion you are interested in does not have this information, please write to us, indicating the name of the excursion, before making a reservation. Please note that the clarifications are general, and we recommend that if you have any doubts, you can<a href=\"https:\/\/glaciarturismo.com\/en\/contact-us\/\"> contact us<\/a> directly for more specific information.[\/vc_toggle][vc_toggle title=&#8221;Transfer&#8221; css=&#8221;&#8221;]<span style=\"color: #32347f;\"><strong>Can minors book transfers and travel?<\/strong><\/span><\/p>\n<p>Minors under 18 years of age must travel accompanied by an adult and cannot be the holders of any reservation.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Are the prices per person or per vehicle?<\/strong><\/span><\/p>\n<p>For private transfers, the price is per vehicle, while for regular transfers, the price is per passenger.<\/p>\n<p><span style=\"color: #32347f;\"><strong>If we arrive on different flights, is it possible to book a single service?<\/strong><\/span><\/p>\n<p>It is not possible, as if one of the flights were delayed, the other passengers and the driver would have to wait at the airport.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Can I purchase a one-way and round-trip transfer in a single reservation?<\/strong><\/span><\/p>\n<p>Yes, you have the option to purchase only the one-way transfer to your hotel or both the one-way and the return. You will need to complete all the required information for both the one-way and the return.<\/p>\n<p><span style=\"color: #003366;\"><strong>We are a large group, and there are no vehicles with enough seats or there is no availability for so many passengers.<\/strong><\/span><\/p>\n<p>Please contact our staff via email or WhatsApp, they can assist you with the service you are interested in.<\/p>\n<p><span style=\"color: #32347f;\"><strong>How far in advance should I book the transfer?<\/strong><\/span><\/p>\n<p>Like the rest of our services, we recommend that you make the purchase when you have decided on your travel date. You will always see availability on the calendar.<\/p>\n<p><span style=\"color: #32347f;\"><strong>How can I make the purchase for transfers?<\/strong><\/span><\/p>\n<p>For private services, you just need to select a vehicle with a number of seats equal to or greater than the number of people who will be using the transfer.<\/p>\n<p>If the number of people using the transfer is greater than the vehicle&#8217;s stated capacity, you will need to book more than one vehicle. The calendar will show the number of passengers per vehicle.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Can I modify any details of the booked transfer?<\/strong><\/span><\/p>\n<p>You can inform us by email through the &#8216;Contact&#8217; option to make the necessary modification in case you provided incorrect information.<\/p>\n<p><span style=\"color: #32347f;\"><strong>How do I report a flight change?<\/strong><\/span><\/p>\n<p>You can inform us by email through the &#8216;Contact&#8217; option to make the modification.<\/p>\n<p><span style=\"color: #003366;\"><strong>My flight changed in time but not in number; do I need to inform you?<\/strong><\/span><\/p>\n<p>No, if only the arrival or departure time changes, and the flight number remains the same, there is no need to inform us. Our traffic department continuously monitors the flight status.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Is it possible to make multiple stops?<\/strong><\/span><\/p>\n<p>For private services, multiple stops along the point-to-point route can be considered, as long as it doesn&#8217;t compromise the schedules of other services and doesn&#8217;t involve detours or extra mileage.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Who is responsible for a missed flight?<\/strong><\/span><\/p>\n<p>The company will not be held responsible for a missed flight. Customers are solely responsible for knowing their flight&#8217;s departure time. The company verifies the flight&#8217;s departure time 24 hours before the service and informs the pick-up time at your accommodation. For regular services, the service starts at hotels 2 hours before the flight&#8217;s departure time.<\/p>\n<p>In the case of private services, the pick-up time at your accommodation will be 2 hours before the flight departure. If you want to depart with more lead time, you should contact our staff through &#8216;Contact&#8217; and coordinate the pick-up time at least 48 hours before the service.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Why do I need to have a mobile phone with a connection?<\/strong><\/span><\/p>\n<p>It is essential to have a mobile phone with coverage in the area, as we might need to contact you in case of an emergency, for example, if the driver experiences a mechanical issue or has difficulties finding you.<\/p>\n<p><span style=\"color: #32347f;\"><strong>How much luggage can be carried?<\/strong><\/span><\/p>\n<p>During the purchase process, you can see the amount of luggage each vehicle allows. Each vehicle specifies its capacity in terms of the number of large suitcases and the number of carry-on bags. The maximum measurements for each type of luggage are the following ones:<\/p>\n<p><strong>Carry-on bag:<\/strong> the sum of length, height, and width should not exceed 110 cm.<\/p>\n<p><strong>Large suitcase:<\/strong> the sum of length, height, and width should not exceed 150 cm.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Are the prices final? Are there supplements?<\/strong><\/span><\/p>\n<p>The prices are final and include all the expenses for the service.<\/p>\n<p>Supplements may be apply in cases where the destination is not in the specified area or if an additional stop is made during the journey that was not initially included.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Where will the driver of the vehicle be waiting for me?<\/strong><\/span><\/p>\n<p><strong>Airport<\/strong>: The driver will wait in the arrivals hall, holding a sign with your name.<\/p>\n<p><strong>Excursion<\/strong> <strong>ports<\/strong>: The driver will wait in the arrival terminal of the port.<\/p>\n<p><strong>Hotels<\/strong>: The driver will enter the hotel&#8217;s reception area for you.<\/p>\n<p>In all cases, you will receive a contact from the office the day before to confirm the service.[\/vc_toggle][vc_toggle title=&#8221;Availability and date&#8221; css=&#8221;&#8221;]<span style=\"color: #32347f;\"><strong>What are the available hours for an excursion?<\/strong><\/span><\/p>\n<p>All activities have their schedules indicated in the description, or they offer different start times. You can see the available times when you select a date on the calendar. In the case of excursions with different start times are subject to availability, you will be informed of the time with the service reconfirmation by email.<\/p>\n<p><span style=\"color: #32347f;\"><strong>How many people can I book an excursion for on the same day?<\/strong><\/span><\/p>\n<p>Activities have limited slots, and you can see them when you select the date on the calendar. Availability may vary depending on the day you want to purchase the service.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Where can I check the availability of an excursion?<\/strong><\/span><\/p>\n<p>You can check the available dates on the excursion&#8217;s calendar.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Is the availability shown on the calendar 100% secure?<\/strong><\/span><\/p>\n<p>The availability you see on the calendar is based on information received from the providers or our company&#8217;s traffic department. In the case that there is no availability for the reserved date, you will be offered an alternative or a refund.<\/p>\n<p><strong>Still have questions? Write to us!<\/strong><\/p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6338-o2\" lang=\"es-arg\" dir=\"ltr\" data-wpcf7-id=\"6338\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/6219#wpcf7-f6338-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6338\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_arg\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6338-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"ccomp row\">\n\n <div class=\"col-lg-6\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-seleccion\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-seleccion\"><option value=\"\">Select the subject...<\/option><option value=\"Date availability\">Date availability<\/option><option value=\"How to make a reservation\">How to make a reservation<\/option><option value=\"Activity\">Activity<\/option><option value=\"Transfer\">Transfer<\/option><option value=\"Payment methods and cancellations\">Payment methods and cancellations<\/option><option value=\"Private\">Private<\/option><option value=\"Web issues\">Web issues<\/option><\/select><\/span><\/div><\/div>\n <div class=\"col-lg-6\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name (*)\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/div><\/div>\n  <div class=\"col-lg-6\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email (*)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/div><\/div>\n <div class=\"col-lg-6\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please repeat the email (*)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/div><\/div>\n  <div class=\"col-lg-12\"><div class=\"form-group\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Message\" name=\"your-message\"><\/textarea><\/span><\/div><\/div>\n  <div class=\"col-lg-6\"><label style=\"border: 1px solid #7b858a;padding:6px 12px;height: 37px;width: 100%;font-size: .85rem;\"> Upload file<span class=\"wpcf7-form-control-wrap\" data-name=\"arch-1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".zip,.rar,.doc,.docx,.pdf,.jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"arch-1\" \/><\/span> <\/label><p style=\"margin-top:-5px; font-size: 12px;margin-bottom: 10px;\">*The accepted formats are .rar, .zip, .doc, .docx, .pdf, .jpg, .png. The maximum size is 1 MB.<\/p><\/div>\n\n <div class=\"col-lg-12\"><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-acepto\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-acepto[]\" value=\"I accept the privacy policy\" \/><span class=\"wpcf7-list-item-label\">I accept the privacy policy<\/span><\/label><\/span><\/span><\/span><\/div>\n  <div class=\"col-lg-12\"><div class=\"form-group\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><\/div><\/div>\n<\/div>\n\n<style type=\"text\/css\">\/*Estilos Form*\/.ccomp input[type=\"email\"],.ccomp input[type=\"number\"], .ccomp input[type=\"text\"], .ccomp input[type=\"date\"], .ccomp textarea, .ccomp select {background-color: #fff;color: #7b858a;border-color: #7b858a !important;width: 100%;}.ccomp div.wpcf7-mail-sent-ok { border: none !important;}\n\/*Archivo adjutno*\/.arch-1{display:flex;} .ccomp input[type=\"file\"] {text-indent:-90em;margin-top: -34px;line-height: 37px;}\n\n\/*Calendarios y fechas*\/.ccomp #ui-datepicker-div button{font-family: inherit !important; font-size: 0.65em !important;}.ccomp #ui-datepicker-div{ font-family: inherit !important; font-size: 1em !important;}.ccomp .ui_tpicker_second, .ccomp .ui_tpicker_millisec, .ccomp .ui_tpicker_microsec{display:none !important;}.ccomp .ui_tpicker_time{margin: 0 10px 0px 35% !important;}.ccomp .ui_tpicker_hour, .ccomp .ui_tpicker_minute{width: 160px;margin:-15px 0px 0px 35% !important;float: left;}.ccomp .ui-datepicker-buttonpane{border:0px solid !important;}<\/style><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_toggle][vc_toggle title=&#8221;Payment methods, cancellations, and refunds&#8221; css=&#8221;&#8221;]<span style=\"color: #32347f; font-size: 16px;\"><strong>Payment methods available:<\/strong><\/span><\/p>\n<p><b>For Argentine residents:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Credit card payment through MERCADO PAGO, no need to have a Mercado Pago account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pago F\u00e1cil, generate a payment coupon from the MERCADO PAGO option.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payway Payment Link.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bank transfer.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deposit to the account.<\/span><\/li>\n<\/ul>\n<p><b>For foreign residents:<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">PayPal.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u00a0If you are in Argentina, deposit in Ar$ at a branch of our bank. Ask our staff for\u00a0 information.<\/span><\/li>\n<\/ul>\n<p><strong>IMPORTANT: Our company does not collect credit card information via email or WhatsApp; such information is confidential.<\/strong><\/p>\n<p><span style=\"color: #333399;\"><strong>I think I have made the payment, but I haven&#8217;t received the confirmation.<\/strong><\/span><\/p>\n<p>If you confirm with your bank that the amount has been debited, it is possible that you entered your email incorrectly or the confirmation email is in your email&#8217;s spam folder. In this case, <a href=\"https:\/\/glaciarturismo.com\/en\/contact-us\/\">contact us<\/a>, and we will assist you in resolving it.<\/p>\n<p>In the event that the amount has not been debited, it is likely that the payment process was not completed, and therefore, the service is not confirmed. You would need to make a reservation and complete the purchase process.<\/p>\n<p><strong><span style=\"color: #32347f;\">Can I pay everything in person at the office upon arrival?<\/span><\/strong><\/p>\n<p>A reservation is only considered firm with the payment of the total services. In person, you can buy services subject to availability at the time of purchase.<\/p>\n<p><span style=\"color: #32347f;\"><strong>What should I do if I have a duplicate payment?<\/strong><\/span><\/p>\n<p>The main reason you may see a duplicate payment is if you have tried to make the same reservation multiple times, and in one of those attempts, you may have entered the email address incorrectly, which is where our reservation confirmation notifications are sent. Another common reason is if a transaction was initially rejected by your bank or issuing entity but was later resolved and the charge was reattempted. If you have any doubts about your payment, you can contact us through our contact form.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Why does the payment appear as rejected or incorrect?<\/strong><\/span><\/p>\n<p>The most common reasons for a payment being rejected or incorrect are typically due to errors in entering credit card information, insufficient funds in the account, an expired card, or a failed security process. If your case doesn&#8217;t fit any of these reasons, try making the purchase with another payment method or contact your bank or issuing entity to find out the reason. If you have any questions about payments on our website, you can contact us through our <a href=\"https:\/\/glaciarturismo.com\/en\/contact-us\/\">contact form.<\/a><\/p>\n<p><span style=\"color: #32347f;\"><strong>How do I request a reservation cancellation and refund?<\/strong><\/span><\/p>\n<p>It&#8217;s very simple; the cancellation conditions for each transfer or excursion service are provided. Please contact us to request cancellation and a refund through our contact form.<\/p>\n<p><span style=\"color: #32347f;\"><strong>How long does it take to process a refund?<\/strong><\/span><\/p>\n<p>The refund will be processed as soon as we confirm that it has been initiated. The refund is made to the same payment method you used when making the purchase. If any additional information is needed to process the refund, we will contact you.<\/p>\n<p>Depending on the bank and the card used, it may take between 7 and 15 days to reflect, although with some methods, it may take longer.<\/p>\n<p>If you have any questions about your refund, please do not hesitate to contact us.<\/p>\n<p><span style=\"color: #32347f;\"><strong>I haven&#8217;t received the refund; what should I do?<\/strong><\/span><\/p>\n<p>If you made the payment with your credit card, please note that the refund will appear as a credit on your credit card statement, not in your bank account. In your monthly credit card statement, you will see a credit (deduction) for that amount against the total to be charged by your bank. Please be aware that in some cases, refunds may incur administrative fees.<\/p>\n<p>If you used a debit card, the refund will appear directly in your bank account statement.<\/p>\n<p>Please note that, depending on your bank or issuing entity, it may take several days for your refund to be reflected. Your bank or issuing entity can provide you with more information on this matter.[\/vc_toggle][vc_toggle title=&#8221;Private&#8221; css=&#8221;&#8221;]<span style=\"color: #32347f;\"><strong>We want to take a private tour on the same day we arrive at the airport.<\/strong><\/span><\/p>\n<p>This is possible on some occasions depending on the arrival time and date. It&#8217;s best to contact us to provide you with available options based on your stay. You can use our <a href=\"https:\/\/glaciarturismo.com\/en\/contact-us\/\">contact form.<\/a><\/p>\n<p><span style=\"color: #32347f;\"><strong>What does &#8216;price per service&#8217; mean?<\/strong><\/span><\/p>\n<p>In private activities, the price is the same for one person as it is for several because it may include a guide and a vehicle. You can see the price according to the group size in the activity you&#8217;re interested in, under the &#8216;Rates&#8217; section. If you have any doubts, please <a href=\"https:\/\/glaciarturismo.com\/en\/contact-us\/\">contact us.<\/a><\/p>\n<p><span style=\"color: #32347f;\"><strong>Is it possible to take a private tour or transfer at a different time than the one published on the website?<\/strong><\/span><\/p>\n<p>In some cases, private tours or excursions can be scheduled for a different time than what is published. Please consult with us before making your reservation so we can provide you with accurate information. Our staff is at your service.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Is there a minimum number of people required to take a private tour or transfer?<\/strong><\/span><\/p>\n<p>There is no minimum number of people; private services can be arranged for even a single passenger.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Do private transfer and excursion services include hotel pick-up?<\/strong><\/span><\/p>\n<p>Yes, excursions booked as private services with transfers typically start with pick-up from your accommodation or the designated location specified at the time of purchase.<\/p>\n<p><span style=\"color: #32347f;\"><strong>Can Glaciar Turismo arrange a personalized trip for me?<\/strong><\/span><\/p>\n<p>We specialize in organizing personalized activities and excursions. Being a company based in El Calafate, we have extensive knowledge of the area to provide the best possible experience based on each customer&#8217;s needs.<\/p>\n<p><span style=\"color: #32347f;\"><strong>What is there maximum number of people required to arrange a private service?<\/strong><\/span><\/p>\n<p>There is no maximum number of people; private services are organized according to the number of participants[\/vc_toggle][vc_toggle title=&#8221;Website Issues&#8221; css=&#8221;&#8221;]<span style=\"color: #32347f;\"><strong>If there is an error in the process or if I do not complete all the information, will the reservation still be confirmed?<\/strong><\/span><\/p>\n<p>No. To have the reservation confirmed, you must complete each and every step of it.<\/p>\n<p><strong><span style=\"color: #32347f;\">An error occurred during the purchase confirmation; what can I do?<\/span><\/strong><\/p>\n<p>If you received an error during the confirmation of your reservation, please contact us urgently via our <a href=\"https:\/\/glaciarturismo.com\/en\/contact-us\/\">contact form.<\/a> We recommend not making the purchase again as it could generate a duplication in our system.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1661476556019{margin-top: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;If you have any doubts, CONTACT US&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1695679292492{margin-top: 30px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 20px !important;padding-bottom: 20px !important;border-left-color: #32347f !important;border-left-style: solid !important;border-right-color: #32347f !important;border-right-style: solid !important;border-top-color: #32347f !important;border-top-style: solid !important;border-bottom-color: #32347f !important;border-bottom-style: solid !important;}&#8221; skin=&#8221;primary&#8221; animation_type=&#8221;bounceIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1661475954962{margin-top: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center; margin-bottom: 5PX;\"><i class=\"fa fa-phone text-color-primary\"><\/i> Available 365 days a year<\/p>\n<p style=\"text-align: center;\"><i class=\"fab fa-whatsapp text-color-primary\"><\/i> <a href=\"https:\/\/wa.me\/5492902407127\">+549 2902 407127<\/a><\/p>\n<p>[\/vc_column_text][vc_btn title=&#8221;Open Whatsapp&#8221; align=&#8221;center&#8221; i_align=&#8221;right&#8221; i_icon_fontawesome=&#8221;fas fa-caret-right&#8221; skin=&#8221;default&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fapi.whatsapp.com%2Fsend%2F%3Fphone%3D5492902407127%26text%26type%3Dphone_number%26app_absent%3D0|target:_blank&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center; margin-bottom: 5PX;\"><i class=\"fa fa-phone text-color-primary\"><\/i> Phone <strong>+54 2902 498 820<\/strong><\/p>\n<p style=\"text-align: center;\"><i class=\"fa fa-envelope text-color-primary\"><\/i>\u00a0<a href=\"mailto:reservas@glaciarturismo.com\">Email<\/a><\/p>\n<p>[\/vc_column_text][vc_btn title=&#8221;Contact form&#8221; align=&#8221;center&#8221; i_align=&#8221;right&#8221; i_icon_fontawesome=&#8221;fas fa-caret-right&#8221; skin=&#8221;default&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fglaciarturismo.com%2Fwp%2Fen%2Fcontact-us%2F|target:_blank&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1661476556019{margin-top: 0px !important;}&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Your inquiry will be answered by our staff&#8221; font_container=&#8221;tag:h4|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1695679432518{margin-top: 30px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 20px !important;padding-bottom: 20px !important;border-left-color: #32347f !important;border-right-color: #32347f !important;border-top-color: #32347f !important;border-bottom-color: #32347f !important;}&#8221; font_weight=&#8221;600&#8243; skin=&#8221;primary&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_tab][\/vc_tabs][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row wrap_container=&#8221;yes&#8221; el_class=&#8221;sec-top&#8221;][vc_column][vc_column_text] ASSISTANCE How can we assist you? [\/vc_column_text][\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; is_section=&#8221;yes&#8221; bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-vz-jquery&#8221; bg_image_new=&#8221;id^1656|url^http:\/\/demo.premium.edrweb.com.ar\/premium\/wp-content\/uploads\/2018\/07\/image-1.jpg|caption^null|alt^null|title^image (1)|description^null&#8221; bg_image_size=&#8221;initial&#8221; parallax_sense=&#8221;50&#8243; el_class=&#8221;sec-res&#8221; css=&#8221;.vc_custom_1573999550091{margin-top: 0px !important;background-color: #ffffff !important;}&#8221;][vc_column css=&#8221;.vc_custom_1661783200564{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_tabs position=&#8221;top-justify&#8221; skin=&#8221;primary&#8221; interval=&#8221;3&#8243;][vc_tab show_icon=&#8221;yes&#8221; icon_skin=&#8221;primary&#8221; title=&#8221;I HAVE A RESERVATION&#8221; tab_id=&#8221;1574000295454-0-4&#8243; icon=&#8221;fas fa-caret-right&#8221;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1695663850284{padding-top: 30px !important;padding-bottom: 20px !important;}&#8221;]If you have already purchased services and have a question [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-6219","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Assistance excursions in El Calafate - Glaciar Turismo<\/title>\n<meta name=\"description\" content=\"Assistance excursions in El Calafate. 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